Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

Information we collect

We may collect and process the following types of personal data:

Information you provide directly

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment details (processed securely by our payment providers)

Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Device type and browser

• Pages viewed and time spent on site

• Referring website or source

How we use your information

We use your personal data to:

• Process and fulfil orders

• Provide customer support

• Improve our website and services

• Communicate with you (including marketing, where consent is given)

• Detect and prevent fraud

Cookies and tracking technologies

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic.

For full details, please see our Cookie Policy.

Analytics (Google Analytics)

We use Google Analytics 4 (GA4) to understand how visitors use our website.

GA4 collects information such as:

• Pages visited

• Time spent on pages

• Interactions with content

This data is used to improve our website and user experience.

Where required, we obtain your consent before enabling analytics cookies.

Google may process data outside the UK/EU. We ensure appropriate safeguards are in place.

You can learn more about how Google uses your data here:
https://policies.google.com/privacy

Advertising and remarketing (Google Ads)

We use Google Ads and related technologies (such as remarketing and conversion tracking).

These tools may:

• Show you ads based on your previous visits to our website

• Track interactions with our ads

• Measure campaign performance

This involves the use of cookies and similar technologies.

Where required, we obtain your consent before enabling marketing cookies.

You can control Google advertising settings here:
https://adssettings.google.com

Legal basis for processing (UK/EU users)

We process your personal data under the following lawful bases:

• Contract – to fulfil orders and provide services

• Legal obligation – to comply with legal requirements

• Legitimate interests – to improve our services and prevent fraud

• Consent – for analytics and marketing cookies

Sharing your information

We may share your data with trusted third parties, including:

• Payment processors

• Shipping and logistics providers

• Marketing and analytics providers (e.g. Google)

• Shopify (our ecommerce platform)

These providers only process data on our behalf and in accordance with applicable laws.

International data transfers

Some of our service providers may process your data outside the UK or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

Data retention

We retain your personal data only as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal obligations

Your rights

Under data protection law, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Andis UK
support@andis.co.uk
Greenham Business Park, Newbury, ENG, RG19 6HW, GB