Terms of service

Terms and Conditions

We hope you are delighted with your purchase from Styling Products UK Limited trading as Andis UK but we understand there may be times when you need to return an item.

Changed Your Mind?

If you no longer require the product, you may return it for a refund, subject to the following conditions:

The product must be in its original condition, unused, and in its original box and/or packaging.
Please print and complete the returns slip included in your delivery and include it with your returned package. We are unable to process returns without this form.
You are responsible for the cost of returning the goods unless the item is faulty, damaged, or not as described.

Processing Your Return

Once your return is received, we will aim to inspect your item within 72 hours of receipt. We will then commence the refund process or notify you if there is an issue.
Refunds will be issued to the original payment method within 7 working days.
Please note depending on your card issuer, it may take an additional 2–10 working days for the refund to appear on your account.

Exceptions

Custom-made or personalised items cannot be returned unless faulty.
If goods are returned damaged due to lack of reasonable care while in your possession, we reserve the right to refuse a refund.

This policy does not affect your statutory rights.

For more information, please refer to our Delivery & Returns Policy.

All prices are listed in GBP and are inclusive of VAT.

Delivery charges will appear at checkout, where applicable, and are payable by you.

No contract exists between you and Styling Products UK Limited trading as Andis UK until your order has been accepted and payment has been received. We will not supply any products or services until payment has been authorised, and we reserve the right to verify the identity of the credit or debit card holder before processing the order.

Styling Products UK Limited trading as Andis UK reserves the right to decline any order at its sole discretion and is not obligated to provide a reason. If your order is declined or cancelled after payment has been processed, a full refund will be issued. For orders placed outside the UK, credit or debit card transactions will be converted at the exchange rate determined by your card provider at the time of processing.

Distance Selling Regulations

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt of your order that you wish to return your goods. Cancelled goods must be returned to Styling Products UK Limited within a further 14 days after we have been notified. We will refund customers within 14 days of receiving the goods back. No reason for return is required, but items must be unused, unopened and in the original packaging.

Security

Our credit and debit card transactions are processed using Shopify Payments. This is an approved payments solution provider for most major banks or financial institutions. All card numbers are encrypted using a 128bit encryption. Online transactions can also be processed using PayPal. This information is not kept or passed on to us.

For the most up-to-date pricing, please visit Andis UK

How to Contact Us

Email us: info@andis-uk.com

Phone: (+44) 01635 279 824

Postal address: Customer Service, Styling Products UK Limited trading as Andis UK

137 Greenham Business Park, Newbury, Berkshire, RG19 6HN

Office hours: Monday to Thursday 8.30am - 5pm and Friday 8.30am - 4pm, excluding bank holidays.

Terms and conditions are subject to change by the company at any time, this does not affect your statutory rights.

Promotional Offers and Discounts

Promotional terms and conditions apply to all offers, promotions and discounts unless otherwise stated.

Promotions are subject to availability and only while stocks last. They cannot be used in conjunction with any other discounts, offers or offer codes.

Some products may have discounts already applied, such as current discounted products, clearance and special price items, therefore promotional codes and vouchers may not be applicable or work. If an offer or discount has ended, it will not be redeemed.

Some offers are available online only, so you will not be able to redeem all offers through our telephone sales line.

Promotions, Offers and Discounts

These promotional terms and conditions apply to all offers, promotions and discounts unless otherwise stated.

Promotions are subject to availability and whilst stocks last.

They cannot be used in conjunction with any other discounts, student discount, offers or offer codes. If you purchase a bundle or free gift offer and need to return it to us, all items must be included, for the return to be processed.

Styling Products UK Limited reserve the right to amend or withdraw any promotions, offers or discounts at any time.

Delivery

Orders received by 12pm Monday to Friday will normally be shipped the same day.

Orders will be sent via our DHL e:commerce 24 service which aims to deliver with 2-3 working days once it has been dispatched from us.

For orders under £100.00, our standard delivery charge is £6.50.

Free Delivery to UK Mainland on orders over £100.

UK Offshore, Highlands and Islands Standard Delivery

We deliver to UK offshore addresses up to 50kg, including Northern Ireland. Orders will be sent via our preferred carrier, and we aim to deliver 3 -7 working days once it has been despatched from us.

For UK offshore deliveries, our standard charge is £15.00

For any orders to offshore, highlands and islands or Northern Ireland addresses exceeding the weight limit above, please call our customer service team for a quote on 01635 279 824 or email info@andis-uk.com with your name, email address, phone number and order details.

Returns

Damaged Items

We work in line with the Consumer Right Act, and we strive to provide high quality goods, if however, you receive goods which are damaged please contact our Customer Service Team, as soon as reasonably possible, within 14 days from receipt of goods and either a replacement product or refund will be organised.

Faulty Items

If you suspect a fault with your product, please refer to the instruction booklet as it may be easily resolved. Alternatively, please contact our customer service team for assistance.

If the problem cannot be resolved and the product is confirmed as faulty, we will offer a repair, replacement or refund. Faults must be brought to our attention as soon as reasonably possible.

Please note, when a repair or replacement is provided there will be no extension of the guarantee period.

Incorrect Items

If you believe you have received an incorrect product, please contact our customer service team. Any return postage for errors by Styling Products UK Limited will be refunded to the value of our return postage fee £4.50.

Please note that your product contents may vary. This can occur with colours, blades, combs and other accessories within the kit.

Right to Cancel – Cancelling your order

If you are a consumer, purchasing goods online, over the phone or by post, you have a 14-day cancellation period from delivery date.

Unwanted Items

We know that you will be pleased with your purchase from Styling Product UK Limited, however, there may be occasions when you will need to return items to us. If the goods are returned used, you will lose your right to cancel. If a product is sold as part of a product combination including free or discounted items, the bundled products must all be returned.

To return unwanted goods they must be unused and in a re-saleable condition and in the original, undamaged, unopened product packaging with hygiene seals intact and labels still attached. We suggest that you obtain proof of posting for your own records (in case of loss or damage in transit).

You have 14 days from the day after you receive the goods, to return your unwanted item to us. Please return the goods to us, unused with the original packaging to Styling Products UK Limited. You will be responsible for returning the goods to us at your own cost.

We reserve the right to deduct up to 50% of item(s) sale price from the refund or credit if an item is received unsuitable for resale as new to reflect the goods diminished value. This will assessed once the product has been received.

Please note: Used goods will not be refunded but returned to the customer.

Please be aware that Gift Vouchers are non-returnable.

Any returns or exchanges on items purchased at events or shows will attract a standard return delivery charge.

Please remember to include a Returns Form or, if you prefer, a covering letter including your full name, address, contact telephone number, order number and email address so we know who the package is from in order to process your return. Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.

Returns should be mailed to: Returns, Styling Products UK Limited T/a Andis UK, 137 Greenham Business Park, Newbury, Berkshire, RG19 6HN.

Once received in line with the above, we will refund the full purchase price paid at the time of ordering via the payment method originally used for purchase within 7 working days of receipt of the unwanted item.

If you have any queries, please our customer service team.

We guarantee that our products will be of satisfactory quality inline to the Consumer Rights Act 2015.

Please note that blade wear, batteries and other consumables are not covered under the terms of our guarantee.

Warranties

Please note that warranties are only valid for items shipped within the United Kingdom. Most manufacturers provide their own warranty terms, which are detailed online or within our catalogue under the relevant product information.

Warranties cover components used in accordance with appropriate working practices, such as motors, casings, and power leads. If it is determined that an item has been misused or damaged through improper use, the warranty will be deemed void.

During inspection, if a defect is found to have arisen due to misuse, damage, fair wear and tear, negligence, failure to follow product instructions, abnormal working conditions, or any unauthorised alterations to the goods, the warranty will be rendered invalid.

We reserve the right to consult an independent specialist to assess any items in question. A copy of the independent evaluation will be made available to the customer upon request.

If a claim is made on a clipper during the warranty period and results in a repair or replacement, the repaired or replacement clipper will not be covered by a new warranty. The original warranty period remains in effect and is calculated from the original date of purchase.

Product Details & Website Content

Goods Colours & Colour Reproduction/ Images

While we make every effort to ensure that the images of our products displayed on our website and in our catalogue are as accurate as possible, exact colour representation cannot be guaranteed. Variations may occur due to differences in screen settings, lighting, and printing processes. These images are provided for informational purposes only and serve as a general guide for prospective customers.

Website Content

We make every effort to ensure that all content shared with stakeholders is accurate, purposeful, and up to date. We reserve the right to publish product reviews and customer feedback where appropriate, but we will never share information or questions of a sensitive nature. Customers who prefer to remain anonymous are welcome to do so. Your statutory rights are not affected.

Please note that all product descriptions, blog content, images, and graphics are protected by copyright. If you wish to use any of our materials, you must first obtain our written permission.

Pricing Disclaimer:

Catalogue prices may differ from those shown online due to factors such as inflation, supplier costs, and other market variables. As such, prices are subject to change without prior notice, and we reserve the right to make these adjustments at any time.

Descriptions & Pricing:

Every effort has been made to ensure that product descriptions, measurements, colours, and prices are accurate. However, Styling Products UK Limited reserves the right to make changes at any time without prior notice. While we aim to inform customers of any amendments at the time of ordering, certain supplier-driven changes may not be communicated to us until after delivery.

If a product does not meet the customer’s expectations based on the description provided, it may be returned in accordance with our Returns Policy.

Please note that prices are subject to change throughout the year and may be influenced by factors such as currency fluctuations. While we endeavour to absorb cost increases wherever possible, there may be instances where price adjustments are necessary to maintain availability of a product. Prices may decrease as well as increase.

For the most up-to-date pricing, please visit andis-uk.com.